The team at JPD Financial has been providing audit services and delivering value to our clients for nearly three decades. While on that journey, we have grown in our approach as we have learned about our client’s priorities and what matters most to them. The key driver communicated by our clients is that they are looking to maximize recoveries and money to the bottom-line while having minimal impact on their organization. Their experiences with recovery firms before JPD Financial were substantially different e.g. lots of time from their staff including IT, AP management and AP staff as well as having to provide desk space, security passes and quite often computer access to systems and networks. The JPD approach is very different from this – it requires minimal involvement from our customer’s staff and because of the focus on your vendors’ receivable records it delivers much higher results in terms of quality and amount.
The Vendor Credit Recovery methodology is built on a number of important foundations, three of which are people, quality and communication.
- People. JPD Financial has a rigorous on-boarding and training program for our audit and calling personnel. We hire people based on their natural ability to communicate in a professional and friendly manner e.g. being able to ask for statements of account or specifically about individual credit items in an efficient way. We can easily teach them the technical points of the audit process – but all our staff are recruited on the basis of their natural confidence and gregarious personality – which is key to our success.
- Quality. Simply put, if our claims cannot be substantiated in great detail or have any elements of uncertainty- then they are not submitted. This core operational practice maximizes recoveries and minimizes rejections as our clients and their suppliers know that every claim submitted is accurate and provided with back-up documents. Furthermore, this emphasis on substantiation drives an impressive claim reversal rate of less than 1% significantly lower than traditional AP audit providers.
- Communication. Our clients all do business differently – and we recognize that by developing a unique communications strategy with each client and their vendors. We work with your internal processes and adapt our service deliverable wherever possible. We go to great lengths to keep everyone informed and current on the status of our work. With a strong communication plan in place there is little room for surprises.
When you engage with JPD Financial you can be assured that we always put the emphasis on service. We never take on the work if we can’t deliver, we won’t overstate what we will recover and miss-set expectations. We always strive to make every customer a reference, which is why the majority of our new customers come from recommendations from our current customer base. Our focus is on exceeding client expectations which has driven the highest level of client satisfaction resulting in JPD’s sustained growth and success as an audit partner.